By Cyndie Demming
“A customer is the most important visitor on our premises; he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so” Mahatma Gandhi
Who then is your customer? Any graduate of Super Service Training will respond by saying, “Everyone who I become into contact with”. This means then that politicians, parents, preachers, children, team mates, managers, CEOs, board members, the man or woman in the street or the person sitting next to you in church are all your customers. Simply put anyone who isn’t you! Continue reading →